Privacy Policy & Personal Data Notice

Last Updated: January 2025

COPIER2U SDN BHD (Registration No: 202501047784 | 1649192-P) (hereinafter referred to as "the Company", "we", "us", or "our") respects your privacy. This Personal Data Protection Notice is issued to all our valued customers and prospective customers pursuant to the Personal Data Protection Act 2010 ("PDPA") of Malaysia.

1. Collection of Personal Data

During the course of your dealings with us, we may collect and process the following personal data:

Identity Data: Name, Company Name, Job Title, SSM Registration Number.
Contact Data: Email address, mobile number, office phone number, delivery address.
Transaction Data: Details of payments, bank account numbers (for rental applications), and products purchased/rented.
Technical Data: Internet Protocol (IP) address, browser type, time zone setting, and device information used to access our website.

2. Purpose of Processing

We use your personal data for the following lawful purposes:

To process your rental application or purchase order for photocopiers (Konica Minolta/Canon/Sharp).
To deliver goods and perform maintenance services at your premises.
To issue invoices, receipts, and official documentation.
To communicate with you via WhatsApp, email, or phone regarding your inquiries.
For internal record keeping and credit assessment.

3. Digital Marketing, Cookies & Social Media Remarketing

To provide you with relevant offers, we utilize digital tracking technologies and run advertising campaigns on third-party platforms.

A. Cookies and Tracking Pixels

Our website uses "cookies" and tracking scripts such as the Meta Pixel (Facebook), Google Tag, and LinkedIn Insight Tag. These technologies allow us to track your actions on our website (such as viewing a specific printer model or clicking "WhatsApp Inquiry") to measure the effectiveness of our advertising.

B. Remarketing & Retargeting

We use Remarketing services to advertise on third-party websites (including Google, Facebook, Instagram, TikTok, and LinkedIn) to previous visitors of our site. This means that if you visit our "Bizhub C650i" page, you may see an advertisement for that specific copier on your Facebook Feed or Google Search results later.

Third-party vendors, including Google and Meta, use cookies to serve ads based on someone's past visits to the Copier2u website.
Any data collected will be used in accordance with our own privacy policy and the privacy policies of the advertising platforms.

C. Custom Audiences (Customer Match)

We may occasionally use your email address or phone number in a hashed (anonymized) format to create "Custom Audiences" on platforms like Facebook or Google. This allows us to show ads to people who are already interested in our services or to exclude current customers from seeing introductory offers.

D. Your Right to Opt-Out

You can opt-out of these tracking and advertising features through the following settings:

Google Ad Settings Facebook Ad Preferences LinkedIn Ad Settings General Ad Choices (USA/Global)

4. Disclosure to Third Parties

Your personal data is kept confidential. However, strictly for business operations, we may disclose data to:

Logistics Partners: For the delivery and installation of heavy machinery.
Payment Processors & Banks: For processing rental payments via Direct Debit/JomPAY.
Marketing Service Providers: Agencies managing our Google/Facebook ad accounts (bound by non-disclosure agreements).
Legal/Regulatory Bodies: If required by Malaysian law.

5. Data Security & Retention

We have implemented technical and organizational security measures to protect your data from unauthorized access, loss, or misuse. We retain your data only as long as necessary to fulfill the purposes outlined above or to comply with tax and legal regulations in Malaysia.

6. Your Rights (Access & Correction)

Under the PDPA 2010, you have the right to:

Request access to the personal data we hold about you.
Request correction of data that is inaccurate, incomplete, or outdated.
Withdraw your consent for marketing (e.g., unsubscribe from emails).

7. Contact Us

If you have questions regarding this policy, wish to exercise your rights, or wish to limit the processing of your data, please contact our Data Protection Officer at:

COPIER2U SDN BHD
45, Jalan PJS 1/48, Taman Petaling Utama,
46150 Petaling Jaya, Selangor, Malaysia.

Phone: +60 19-263 0988
Email: sales@copier2u.my

*We reserve the right to amend this policy at any time. Changes will be published on this page.